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They send you broken equipment & then never answer their phones. Terrible customer service. I have tried calling all of hours of the day with no answer. I have tried leaving voicemail, email and using their "online chat" method; none have worked. I wish I would...
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1.8
I liked
  • Ease of ordering
#759399
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Actual friendliness of the general location is quite surprising. The customers are friendly and make an attempt to befriend you while customer service does not. Most prominent example: Will. Very unfriendly, provides little to no attempt to make the customer feel...
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#718968
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The HobbyTron customer service manager sucks! I can’t believe that just because we got rid of the shipping packaging (assuming, wrongfully of course that HobbyTron would be sending a product that WORKS) the warranty is void? For a $130 airsoft gun purchased July 15,...
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1.0
Fort Bragg, California
I didn't like
  • Dismissive response
  • Voiding warranty
  • Defective airsoft gun used four times
#678001
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Short Review on December 16, 2016

Hobbytron
#974417
1.0
Details
Also had a bad experience with hobbytron and their customer service. Did not get color I wanted and was not notified the color was out of stock. Refuse to pay restocking fee and refuse to use the product bc I refuse to let my kids have anything from this company. Yellow Is not an acceptable color change from blue.
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Staff

Gun Review

Hobbytron
#735414
You have the best BBC guns
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Airsoft Gun Review

Hobbytron
#711907
1.0
Details
This company is awful!!! Do not order from them they do not back their products they offer a 90 day warranty and than do not stand behind it! My 11 year old bought a 130.00 airsodr gun from them and it quit working within weeks customer service response was to order a new one! Well I can tell you one thing it will not be from hobby tron! They SUCK!
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Website

Helicopter Review

Hobbytron
#655320
Bought two copters neither one worked,sent back got a quadcopter same thing didnt work called got ahold of them once said they would get back to me,nope they didn't .Beat a disabled vet out of 70.00 dollars wont buy recycled dog *** from these people
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Bought a drone had it up 5 times and two of the motors don't work. They asked if it worked out of the box and I said yes 5 times and since it worked out of the box that is it. I wrote back and said I purchased a 1 year protection plan and have not received anything...
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#674451
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Hobbytron - Double Eagle Thompson M1A1 Fps-300 Rifle Review from Davisville, West Virginia
Hobbytron - Double Eagle Thompson M1A1 Fps-300 Rifle Review from Davisville, West Virginia
I waited over an entire week waiting for my Double Eagle Thompson M1A1 FPS-300 Spring Airsoft Rifle to ship, but it never had yet. I had recently called their number, 818-675-9000 and got no response after a few tries. I feel like I got cheated out of $30 just for an...
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2.2
Davisville, West Virginia
#665209
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Ordered a Syma CX5-1 on Wed 6/17/15 at 2 pm California time and add was flashing if I ordered it before 3pm it would ship that day. Thursday I checked and Friday I checked and still said order being processed. On Monday after attempting unanswered calls got a hold of...
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#655040
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They sent me a DOA (Dead On Arrival) copter (via GroupOn). They were nice about the exchange, although I had to pay shipping back to them, AND it took them over a month to get the replacement to me. Then, the NEW replacement ALSO arrives DOA. I Notified them within 4...
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Anonymous
Kittie

Hobbtron is a good website email jamyahb449@gmail.com

1.8
#645314
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Rec'd a gift r c helicopter that came out of the box DEAD. Unit did not charge. Called cust svce to warranty unit and they kept asking for an order number before they would help!!! W T F - it was a GIFT! They must be Chinese or don't understand English. Don't buy...
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1.0
I liked
  • Way they rip you off
I didn't like
  • No call back
  • Warranty support
  • Their attitude
#610004
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We ordered a gun for our grandson for Christmas and when he tried it, it would not work. The company said that once it's played with it's not considered defective so they couldn't refund our money. How do you determine if something is defective if you don't try to...
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#598113
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Hobbytron - Refurbished Nano Hercules Unbreakable 3.5CH RC Helicopter came without a charger and does not work
Purchased a Refurbished Nano Hercules Unbreakable 3.5CH RC Helicopter that came in without a charger. Since the date of purchase 12/28/2014, I have not been able to use or even verify that item works just fine. I have tried to call at least ten (10) times and contacted...
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1.8
#595060
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