Atlanta, Georgia
0 comments

I ordered a product from Hobbytron, and without any prior notification they sent a "comparable" replacement.The comparable replacement was a no-brand name product, with the product name misspelled ("Supermacy" instead of supremacy), and no customer reviews could be found on any website.

After contacting the company numerous times and receiving the run-around, I informed Hobbytron I would be disputing the charge with my credit card company. Hobbytron quickly responded that I may send the vehicle back, but that I would have to pay shipping and a 20% restocking fee for the product that I did not order. It is unfortunate that with the ease of sending an email that they would be unable to fill my original order, they took the liberty of sending an inferior product claiming it would be acceptable. Hobbytron's customer service continually pointed to store policies that were not present on any of the receipts and could only be found when searching multiple pages of their website.

While my credit card company will be handling this situation, it is unfortunate that other individuals will most likely be caught in Hobbytron's "comparable" replacement product policy.The consumer should be making the choice or product, not what a company has on their shelf and would prefer to liquidate.

Had an Experience with Hobbytron?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Bingohall - It Is What It Is...Gambling Bingohall "I have been on the site Originally named VicsBingo.ag. Now that site was fun !! The winnings weren't gigantic like now, but at least you got paid. The play through..." Read more Tap4fun - Cheats and bugs allowed and moderators abusive to no end Tap4fun "For merely pointing out that a moderator cannot be rude and verbally attack players, I got muted instantly with no ToS breach at all. Next I asked why was no..." Read more Hobbytron is a RIPOFF and Chase has crappy customer service! Hobbytron "I placed an order online with Hobbytron in Jan. 2009 for 2 radio control cars. They sent the order out slowly after several weeks of waiting. One car..." Read more Netflix has double billed me for a year and won't refund the money! Netflix "I was reviewing my charge history for the past year as I was doing my taxes. I found that I had been charged twice a month for Netflix. ..." Read more Gearbest - Mini Octopus Style Mobile Phone Stand Flexible Tripod Gearbest "I bought tripod for a smartphone. The smartphone itself now stands and can be turned in any direction. To watch the video is very convenient, I recommend to buy. Excellent..." Read more Stockx - My missing shoes and Mish goes silent Stockx "Ordered 3 pairs of shoes, the new Louis Vuitton supreme shoes spending over $3500 total. Weeks later I only have 1 pair of shoes and Mish constantly change the story..." Read more Eharmony customer service 1.844.238.8666 eharmony customer service phone number Eharmony "eharmony customer service phone number eharmony customer service eharmony contact eharmony phone number eharmony customer service number www eharmony com customer service eharmony com phone number www eharmony com contact..." Read more American Homes 4 Rent - Please do not rent from them if you have a choice. American Homes 4 Rent "I rented for 4 months. The first month I sent 2 checks from my bank and they mysteriously got one but not the other. They charge me a late fee..." Read more