Atlanta, Georgia

I ordered a product from Hobbytron, and without any prior notification they sent a "comparable" replacement.The comparable replacement was a no-brand name product, with the product name misspelled ("Supermacy" instead of supremacy), and no customer reviews could be found on any website.

After contacting the company numerous times and receiving the run-around, I informed Hobbytron I would be disputing the charge with my credit card company. Hobbytron quickly responded that I may send the vehicle back, but that I would have to pay shipping and a 20% restocking fee for the product that I did not order. It is unfortunate that with the ease of sending an email that they would be unable to fill my original order, they took the liberty of sending an inferior product claiming it would be acceptable. Hobbytron's customer service continually pointed to store policies that were not present on any of the receipts and could only be found when searching multiple pages of their website.

While my credit card company will be handling this situation, it is unfortunate that other individuals will most likely be caught in Hobbytron's "comparable" replacement product policy.The consumer should be making the choice or product, not what a company has on their shelf and would prefer to liquidate.

Review about: Replacement.

Review #421086 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Hobbytron?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Playster / Playster Affiliates Dept / Publishing Manager Colin Stratchan ignoring cease and desist letter, false and misleading advertising,183+ DMCA complaints Playster "Playster is a new company formed in 2015 that prides itself on values and working with independent authors. However, they have a serious problem that they appear not willing to..." Read more Hobbytron - Have ot resived my response Hobbytron "i called the company and they have me waiting on the response and its been 8-14 days that they said they were sending it and they never did. we have..." Read more Publishers Clearing House - False Prize Announcement Publishers Clearing House "Friday night 9/16/16, about 1130, I got a pop-up window announcing that I was the "VIP Grand Prize Winner" in the amount of $10,000.00. 12 Hours later I received..." Read more Kabam - Video Game Review Kabam "This happens a lot to me didnt want to complain but its still happening and last time it was against an aw boss so i was mad cuz i want..." Read more Guess - Poor quality bags that is not worth even $10 Guess "Absolutely horrible quality bag. The handles were peeling off within one week of use. I was very surprised given that they are supposed to a well known brand. I have..." Read more Dunkin Donuts - Almost Slipped And Fell In This... Dunkin Donuts "I stopped into my local Dunkin Donuts about 6:15 in the morning and it was very busy as everybody and their Uncle wanted hot coffee and something to eat. I..." Read more Castle Windows - Broken seals around window panes Castle Windows "Our windows were installed August 10,2004 from your company that was located at 200 Prosperity Drive in Knoxville Tenn. 865-588-6888 that no longer exists. We had made several complaints, which..." Read more Muv Fitness - I really like the facility, BUT!!!!!! Muv Fitness "I really like the facility, BUT!!!!!! The pool needs a lot of HELP. I took these picture on 5/26/2017 at the valley facility. I have expressed my disappointment in the..." Read more